Agamyaa Customer Services Pvt. Ltd
Utilizing each person's unique style to unite everyone!
Agamyaa Customer Services Pvt. Ltd. is a next-generation customer experience company. We deliver transformative support, sales, and collection services for global brands using digital technologies and human intelligence.
Welcome To Agamyaa Customer Services Pvt. Ltd
AGAMYAA CUSTOMER SERVICES is a next-gen customer experience (CX) company, defining and delivering transformative experiences in customer Support and sales and collection for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, Agamyaa Business Service becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 2024, with a 100% focus on customer experience, ACS employs more than 100 Catering customer experience globally client. We are specialized in VA (Virtual Assistant) works like skip tracing, web research, cold calling, appointment setting, telemarketing and data entry. We write articles, blogs,
contents as well
Our Mission and Vision
Mission
To minimize frictions between organisations, consumers, and administrations, ensuring seamless interactions.
Vision
Connect organisations and humans to provide easy, faster, and safer customer communication
Core Values
Building and maintaining trust through honesty and transparency in all interactions
What We Do
Sales and Service
Our team of call center agents, also known as customer service representatives (CSRs) or telephone sales/service representatives (TSRs), play a crucial role in delivering exceptional customer experiences and operational efficiency
Business Process Outsourcing
Agamyaa supports businesses across various sectors including mail-order catalogs, telemarketing, sales, collections, and customer support help desks.
Customer Support
We specialize in managing customer inquiries, sales, and services through telephone
communications
Call Center Services
We provide you professionally dedicated services which help us to keep your customers on track.
Back Office Services
Agamyaa supports businesses across various sectors including mail-order catalogs, telemarketing, sales, collections, and customer support help desks.
Customer Support
We specialize in managing customer inquiries, sales, and services through telephone
communications
BPO Services Offered by Agamyaa Customer Services Pvt. Ltd.
At AGAMYAA CUSTOMER SERVICE , we offer a wide range of Business Process Outsourcing (BPO) services designed to optimize business operations, enhance efficiency, and deliver superior servicequality.
Excluding data entry, our BPO services encompass :
CUSTOMER SUPPORT
Helpdesk Services : Providing comprehensive helpdesk support to resolve customer queries and technical issues promptly. Multi-Channel Support : Offering
support through various channels, including phone, email, chat, and social media, to ensure seamless customer interactions. 24/7
Availability : Ensuring round-the-clock support to cater to customers across
different time zones and enhance customer satisfaction
TECHNICAL SUPPORT
IT Support Services : Delivering technical
assistance for software, hardware, and
network-related issues. Troubleshooting and
Maintenance : Offering proactive
troubleshooting and maintenance services to
minimize downtime and ensure smooth
operations
CUSTOMER RELATIONSHIP MANAGEMENT (CRM
Lead Management: Managing leads efficiently to maximize conversion rates and enhance sales
performance.
Retention Programs :
Developing and implementing strategies to improve customer loyalty and retention. Feedback and Survey Management: Collecting and analyzing customer feedback to identify areas for improvement and enhance service delivery
HUMAN RESOURCES OUTSOURCING (HRO)
Recruitment and Staffing : Managing the recruitment process, from sourcing candidates to onboarding, to help businesses find the right talent efficiently.
Payroll Processing : Handling payroll administration, ensuring accurate and timely salary disbursements, and compliance with regulations. Employee Benefits
Administration :Managing employee benefits programs, including health insurance, retirement plans, and other perks
FINANCE AND ACCOUNTING
Accounts Payable and Receivable: Streamlining the process of managing invoices, payments, and collections to improve cash flow
and financial accuracy.
Bookkeeping : Maintaining accurate financial records, including general ledger management, bank reconciliations, and expense tracking
MARKETING SUPPORT
Digital Marketing : Offering services such
as SEO, content creation, social media
management, and email marketing to
boost online presence and engagement.
Market Research : Conducting thorough
market research to provide insights into
industry trends, customer behavior, and
competitive landscape. Campaign
Planning, executing, and monitoring
marketing campaigns to ensure they
achieve desired objectives
Our BPO services are tailored to meet the specific needs of our clients, allowing them to focus on their core business functions while we handle their operational tasks with precision and reliability. With a commitment to quality, innovation, and customer satisfaction, Agamyaa Customer Services Pvt. Ltd. is your trusted
partner in driving business success through efficient and effective BPO solutions
Physical and Data Security
ACS Pvt.Ltd. ensures high physical security for its premises, Employees and also for the intellectual business solely be the property of client. No-Disclosure agreement will be signed to protect client data by all employees & will be followed with all due regards
Pre-crisis security measures taken at different levels in the organization
1. SYSTEM BASED SECURITY MEASURES:
- All systems will be password protected
- USB ports will be disabled on all machines
- Restricted internet access to protect the confidential data from sending out of the office
- Employees will be working on a secluded section so as to enforce that all these measures are implemented
- Agents who handle financial information will be placed closer to the supervisor work stations for constant monitoring
2. PHYSICAL & PREMISES SECURITY MEASURES:
- CCTV Cameras with remote access Montiring
- Security check for all employees at the entrance
- Mobile phones, PDAs, Bags, Pens & Papers not allowed inside the office
- Security enabled premises with biometric fingerprint access control for production area, Tech & Server rooms
3. POST CRISIS SECURITY MEASURES
- Client SLA followed – Contracts signed with clauses on ensuring data security
- Insurance on data security considered to be taken based on work volume
- HR driven is investigation done & details are submitted to client on action points
- Recommendations also sent to manage